Trust Center
Everything your vendor security review asks for, in one place.
Reports, questionnaires, policies, controls and subprocessors for Pikorua Security. Public documents open right away; confidential ones arrive under a click-through mutual NDA, usually within one business day.
Compliance posture
As of
- SOC 2 Type II
- Report period January 1 to June 30, 2026
- Current
- Penetration test
- July 2026; critical and high findings closed
- Completed
- Data residency
- AWS us-east-1 with us-west-2 failover
- United States
- Subprocessors
- Reviewed September 1, 2026
- 8 vendors
- AI training on customer files
- Written into our DPA
- Never
Compliance documents
Reports and questionnaires, ready for your review.
SOC 2 Type II report
NDAIndependent CPA attestation covering the Security, Availability and Confidentiality trust services criteria. Report period January 1 to June 30, 2026.
Updated · PDF, 96 pages
Penetration test summary
NDAExecutive summary of the 2026 third-party test of the web app, API, broker upload links and AWS environment, including tenant isolation. Critical and high findings remediated and retested.
Updated · PDF, 12 pages
CAIQ questionnaire
NDACloud Security Alliance Consensus Assessments Initiative Questionnaire (v4), answered against the Cloud Controls Matrix.
Updated · XLSX
SIG Lite questionnaire
NDAShared Assessments Standardized Information Gathering questionnaire, Lite edition, for third-party risk reviews.
Updated · XLSX
Certificate of insurance
On requestPikorua Security's own ACORD 25 for technology errors and omissions and cyber liability. We can name your organization as certificate holder.
Updated · PDF
Accessibility Conformance Report
On requestITI VPAT template covering WCAG 2.2 Level AA and the Revised Section 508 Standards.
Updated · PDF
Data Processing Addendum
PublicProcessor and CCPA service provider terms with EU Standard Contractual Clauses and the UK Addendum.
Updated · Web page
Security policy summary
PublicGovernance, access control, encryption, secure development, vulnerability management and incident response.
Updated · Web page
Controls overview
22 controls across five domains, mapped to SOC 2.
Showing 22 of 22 controls. All are in place and tested in our SOC 2 Type II audit.
Access control
- AC-01
Staff SSO with phishing-resistant MFA
Every Pikorua Security employee signs in through SSO with a FIDO2 security key. Passwords alone never grant access to internal systems.
CC6.1In place - AC-02
No standing access to customer data
Production access is requested per session, approved by a second engineer, limited to 4 hours and recorded.
CC6.1, CC6.3In place - AC-03
Quarterly access reviews
System owners recertify every staff account and permission each quarter; changes are applied within 24 hours.
CC6.2, CC6.3In place - AC-04
Same-day offboarding
SSO, laptop and production access are revoked on an employee's last day, triggered from the HR system.
CC6.2In place - AC-05
Customer roles and SSO
Five in-product roles with least privilege, SAML 2.0 single sign-on and SCIM 2.0 provisioning on Enterprise.
CC6.1, CC6.3In place
Encryption
- EN-01
AES-256 encryption at rest
Databases, object storage, queues and backups are encrypted with AES-256 using keys held in AWS KMS.
CC6.1In place - EN-02
TLS 1.3 in transit
TLS 1.3 on the app, API and upload links with HSTS. TLS 1.0 and 1.1 are refused; TLS 1.2 only on legacy integration endpoints.
CC6.7In place - EN-03
Field-level encryption for tax IDs
FEINs and TINs are envelope-encrypted with a per-tenant data key, masked by default and unmasked only by Accountants with a logged reason.
CC6.1, C1.1In place - EN-04
Key rotation and separation
KMS keys rotate annually. Each customer tenant has its own data key, and key use is logged in AWS CloudTrail.
CC6.1In place
Logging and monitoring
- LM-01
Centralized, tamper-resistant logs
Application, infrastructure and access logs are centralized, write-protected, kept online 1 year and archived up to 7 years.
CC7.2In place - LM-02
Around-the-clock alerting
Suspicious sign-ins, privilege changes and unusual export volumes page the on-call engineer 24 hours a day.
CC7.2, CC7.3In place - LM-03
Customer audit log
Every upload, verification, rule change, waiver, hold and tax ID unmask is logged in a hash-chained record customers can export.
CC7.2In place - LM-04
Incident response plan
Defined severities, roles and customer notice within 48 hours of becoming aware of a breach; tabletop tested twice a year.
CC7.4, CC7.5In place - LM-05
Vulnerability management
Continuous dependency and image scanning, weekly authenticated scans and an annual independent penetration test.
CC7.1In place
Change management
- CM-01
Peer-reviewed changes
Every pull request needs approval from a second engineer before it can merge to the main branch.
CC8.1In place - CM-02
Automated security testing
Static analysis, dependency checks and secrets detection run on every pull request and block the merge on failure.
CC8.1, CC7.1In place - CM-03
Infrastructure as code
AWS resources are defined in code, reviewed like application code, and production, staging and development live in separate accounts.
CC8.1In place - CM-04
Security review for sensitive changes
Changes to authentication, permissions or encryption need sign-off from the security team before release.
CC8.1In place
Business continuity
- BC-01
Multi-AZ hosting with regional failover
Production runs across multiple Availability Zones in us-east-1 with a warm standby in us-west-2.
A1.2In place - BC-02
Continuous encrypted backups
Point-in-time recovery for 35 days, with encrypted copies replicated to us-west-2.
A1.2In place - BC-03
Annual failover test
We fail over to us-west-2 at least once a year against a 1 hour recovery point and 4 hour recovery time objective.
A1.3In place - BC-04
Vendor risk reviews
Subprocessors are assessed before onboarding and every year after, using their SOC 2 or ISO/IEC 27001 reports.
CC9.2In place
Policies
12 policies, each owned and reviewed every year
Full policies are shared under NDA with the SOC 2 report. A public summary of the program is in our Security Policy.
Information Security Policy
Head of Security & Compliance · reviewed
Access Control Policy
Head of Security & Compliance · reviewed
Encryption and Key Management Standard
CTO · reviewed
Secure Development Policy
CTO · reviewed
Vulnerability Management Standard
Head of Security & Compliance · reviewed
Incident Response Plan
Head of Security & Compliance · reviewed
Business Continuity and Disaster Recovery Plan
CTO · reviewed
Vendor Risk Management Policy
Head of Security & Compliance · reviewed
Data Classification Standard
Head of Security & Compliance · reviewed
Data Retention and Disposal Policy
VP Product · reviewed
Acceptable Use Policy
CEO · reviewed
Code of Conduct
CEO · reviewed
Subprocessors
8 vendors, all storing data in the US
No third-party AI provider ever receives your files. New subprocessors are announced 30 days ahead.
Amazon Web Services
Cloud hosting, storage and key management
Google Workspace
Internal email and documents
Twilio
SMS reminders and MFA codes
SendGrid
Deficiency notices and transactional email
Datadog
Monitoring and security alerting
Sentry
Error tracking
Stripe
Billing and payments
Zendesk
Support tickets and chat
Uptime and incidents
Live status for the app, API, upload links and integrations.
Our status page shows current uptime, incident history and scheduled maintenance. Maintenance is announced 72 hours ahead and scheduled outside US business hours. Enterprise customers receive a custom SLA in their order form.
Security contact
Talk to the people who run the program.
Rahul Saxena, CISSP, Head of Security & Compliance, leads our security team and joins Enterprise security reviews in person.
Security questions and questionnaires
security@pikoruasecurity.comAnswered within 2 business days
Vulnerability reports
security@pikoruasecurity.comAcknowledged within 2 business days · disclosure policy
Privacy and data protection
dpo@pikoruasecurity.comData Protection Officer
Contracts, DPA and legal notices
legal@pikoruasecurity.comCountersigned DPA in 3 business days
Phone
1800-425-0619Toll-free support, 24 hours a day, Monday to Friday
Trust Center FAQ
Before you send the questionnaire.
How quickly will we receive the SOC 2 Type II report?
Will you complete our own security questionnaire?
Does Pikorua Security carry its own insurance?
How will we hear about incidents or new subprocessors?
14-day free production trial
Security review in one request. Product proof in 14 days.
Request the documents above, then put Pikorua Security to work on your own certificates while procurement reads.