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Trust Center

Everything your vendor security review asks for, in one place.

Reports, questionnaires, policies, controls and subprocessors for Pikorua Security. Public documents open right away; confidential ones arrive under a click-through mutual NDA, usually within one business day.

Compliance posture

As of

SOC 2 Type II
Report period January 1 to June 30, 2026
Current
Penetration test
July 2026; critical and high findings closed
Completed
Data residency
AWS us-east-1 with us-west-2 failover
United States
Subprocessors
Reviewed September 1, 2026
8 vendors
AI training on customer files
Written into our DPA
Never

Compliance documents

Reports and questionnaires, ready for your review.

Pick a document to request it. You can add the others to the same request, and one NDA covers them all.
8 documentsNDA click-through mutual NDAOn request sent by our teamPublic read now
  • SOC 2 Type II report

    NDA

    Independent CPA attestation covering the Security, Availability and Confidentiality trust services criteria. Report period January 1 to June 30, 2026.

    Updated · PDF, 96 pages

  • Penetration test summary

    NDA

    Executive summary of the 2026 third-party test of the web app, API, broker upload links and AWS environment, including tenant isolation. Critical and high findings remediated and retested.

    Updated · PDF, 12 pages

  • CAIQ questionnaire

    NDA

    Cloud Security Alliance Consensus Assessments Initiative Questionnaire (v4), answered against the Cloud Controls Matrix.

    Updated · XLSX

  • SIG Lite questionnaire

    NDA

    Shared Assessments Standardized Information Gathering questionnaire, Lite edition, for third-party risk reviews.

    Updated · XLSX

  • Certificate of insurance

    On request

    Pikorua Security's own ACORD 25 for technology errors and omissions and cyber liability. We can name your organization as certificate holder.

    Updated · PDF

  • Accessibility Conformance Report

    On request

    ITI VPAT template covering WCAG 2.2 Level AA and the Revised Section 508 Standards.

    Updated · PDF

  • Data Processing Addendum

    Public

    Processor and CCPA service provider terms with EU Standard Contractual Clauses and the UK Addendum.

    Updated · Web page

  • Security policy summary

    Public

    Governance, access control, encryption, secure development, vulnerability management and incident response.

    Updated · Web page

Controls overview

22 controls across five domains, mapped to SOC 2.

Filter by domain or search by control, keyword or trust services criterion. Evidence for each one is in the SOC 2 Type II report.

Showing 22 of 22 controls. All are in place and tested in our SOC 2 Type II audit.

Access control

  • AC-01

    Staff SSO with phishing-resistant MFA

    Every Pikorua Security employee signs in through SSO with a FIDO2 security key. Passwords alone never grant access to internal systems.

    CC6.1In place
  • AC-02

    No standing access to customer data

    Production access is requested per session, approved by a second engineer, limited to 4 hours and recorded.

    CC6.1, CC6.3In place
  • AC-03

    Quarterly access reviews

    System owners recertify every staff account and permission each quarter; changes are applied within 24 hours.

    CC6.2, CC6.3In place
  • AC-04

    Same-day offboarding

    SSO, laptop and production access are revoked on an employee's last day, triggered from the HR system.

    CC6.2In place
  • AC-05

    Customer roles and SSO

    Five in-product roles with least privilege, SAML 2.0 single sign-on and SCIM 2.0 provisioning on Enterprise.

    CC6.1, CC6.3In place

Encryption

  • EN-01

    AES-256 encryption at rest

    Databases, object storage, queues and backups are encrypted with AES-256 using keys held in AWS KMS.

    CC6.1In place
  • EN-02

    TLS 1.3 in transit

    TLS 1.3 on the app, API and upload links with HSTS. TLS 1.0 and 1.1 are refused; TLS 1.2 only on legacy integration endpoints.

    CC6.7In place
  • EN-03

    Field-level encryption for tax IDs

    FEINs and TINs are envelope-encrypted with a per-tenant data key, masked by default and unmasked only by Accountants with a logged reason.

    CC6.1, C1.1In place
  • EN-04

    Key rotation and separation

    KMS keys rotate annually. Each customer tenant has its own data key, and key use is logged in AWS CloudTrail.

    CC6.1In place

Logging and monitoring

  • LM-01

    Centralized, tamper-resistant logs

    Application, infrastructure and access logs are centralized, write-protected, kept online 1 year and archived up to 7 years.

    CC7.2In place
  • LM-02

    Around-the-clock alerting

    Suspicious sign-ins, privilege changes and unusual export volumes page the on-call engineer 24 hours a day.

    CC7.2, CC7.3In place
  • LM-03

    Customer audit log

    Every upload, verification, rule change, waiver, hold and tax ID unmask is logged in a hash-chained record customers can export.

    CC7.2In place
  • LM-04

    Incident response plan

    Defined severities, roles and customer notice within 48 hours of becoming aware of a breach; tabletop tested twice a year.

    CC7.4, CC7.5In place
  • LM-05

    Vulnerability management

    Continuous dependency and image scanning, weekly authenticated scans and an annual independent penetration test.

    CC7.1In place

Change management

  • CM-01

    Peer-reviewed changes

    Every pull request needs approval from a second engineer before it can merge to the main branch.

    CC8.1In place
  • CM-02

    Automated security testing

    Static analysis, dependency checks and secrets detection run on every pull request and block the merge on failure.

    CC8.1, CC7.1In place
  • CM-03

    Infrastructure as code

    AWS resources are defined in code, reviewed like application code, and production, staging and development live in separate accounts.

    CC8.1In place
  • CM-04

    Security review for sensitive changes

    Changes to authentication, permissions or encryption need sign-off from the security team before release.

    CC8.1In place

Business continuity

  • BC-01

    Multi-AZ hosting with regional failover

    Production runs across multiple Availability Zones in us-east-1 with a warm standby in us-west-2.

    A1.2In place
  • BC-02

    Continuous encrypted backups

    Point-in-time recovery for 35 days, with encrypted copies replicated to us-west-2.

    A1.2In place
  • BC-03

    Annual failover test

    We fail over to us-west-2 at least once a year against a 1 hour recovery point and 4 hour recovery time objective.

    A1.3In place
  • BC-04

    Vendor risk reviews

    Subprocessors are assessed before onboarding and every year after, using their SOC 2 or ISO/IEC 27001 reports.

    CC9.2In place

Policies

12 policies, each owned and reviewed every year

Full policies are shared under NDA with the SOC 2 report. A public summary of the program is in our Security Policy.

  • Information Security Policy

    Head of Security & Compliance · reviewed

  • Access Control Policy

    Head of Security & Compliance · reviewed

  • Encryption and Key Management Standard

    CTO · reviewed

  • Secure Development Policy

    CTO · reviewed

  • Vulnerability Management Standard

    Head of Security & Compliance · reviewed

  • Incident Response Plan

    Head of Security & Compliance · reviewed

  • Business Continuity and Disaster Recovery Plan

    CTO · reviewed

  • Vendor Risk Management Policy

    Head of Security & Compliance · reviewed

  • Data Classification Standard

    Head of Security & Compliance · reviewed

  • Data Retention and Disposal Policy

    VP Product · reviewed

  • Acceptable Use Policy

    CEO · reviewed

  • Code of Conduct

    CEO · reviewed

Subprocessors

8 vendors, all storing data in the US

No third-party AI provider ever receives your files. New subprocessors are announced 30 days ahead.

  • Amazon Web Services logo

    Amazon Web Services

    Cloud hosting, storage and key management

  • Google Workspace logo

    Google Workspace

    Internal email and documents

  • Twilio logo

    Twilio

    SMS reminders and MFA codes

  • SendGrid logo

    SendGrid

    Deficiency notices and transactional email

  • Datadog logo

    Datadog

    Monitoring and security alerting

  • Sentry logo

    Sentry

    Error tracking

  • Stripe logo

    Stripe

    Billing and payments

  • Zendesk logo

    Zendesk

    Support tickets and chat

Full list with data and locations

Uptime and incidents

Live status for the app, API, upload links and integrations.

Our status page shows current uptime, incident history and scheduled maintenance. Maintenance is announced 72 hours ahead and scheduled outside US business hours. Enterprise customers receive a custom SLA in their order form.

Security contact

Talk to the people who run the program.

Rahul Saxena, CISSP, Head of Security & Compliance, leads our security team and joins Enterprise security reviews in person.

Trust Center FAQ

Before you send the questionnaire.

How quickly will we receive the SOC 2 Type II report?
Usually within one business day. Choose the documents above, accept the click-through mutual NDA, and our security team sends a watermarked download link that stays valid for 7 days.
Will you complete our own security questionnaire?
Yes. Most questions are already answered in our CAIQ and SIG Lite, so we start from those and fill the gaps. Send your questionnaire to security@pikoruasecurity.com. Typical turnaround is 5 business days, and Enterprise customers get a named contact on the security team.
Does Pikorua Security carry its own insurance?
Yes: technology errors and omissions and cyber liability. Request our certificate above and we will issue it with your organization as certificate holder. A certificate is information only and confers no rights, so we will share the relevant endorsement pages on request too.
How will we hear about incidents or new subprocessors?
Subscribe to the status page for incident and maintenance notices. If a breach affects your data, we notify you within 48 hours of becoming aware of it, as our DPA commits. New subprocessors are announced at least 30 days ahead by email to subscribers of the subprocessor list.

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Security review in one request. Product proof in 14 days.

Request the documents above, then put Pikorua Security to work on your own certificates while procurement reads.